Get answers to the most common questions about our products or policies. If you don't find an answer to your question, please contact us for a free consultation.
Q
How do I know what size shower door I need?

Ordering the correct size shower/tub door is important for proper installation. Measurements must be taken after installing the tile or finished wall material. Check to make sure your walls are vertical and your shower base/tub or flat shower floor is level. PASGO has many models that can work in non-vertical conditions, but some require vertical wall mounting. Please read the product description


Accurate finish measurements are critical to finding the perfect shower door

* Walls must be completed before measurement

* Use a spirit level to check the wall is vertical or not

* Measure the width from finished wall to finished wall at 3 places

1. Top: 72”/75” Up from the Base

2. Middle: Halfway Between Base

3. Bottom: Shower Base

Q
The wall is non-vertical which models can be chosen?

Shower door models with the ability to adjust for non-vertical conditions will feature a framed perimeter (i.e.LY3401 /LY3301…)

Q
Can the orientation of your shower door be reversible?

Most PASGO shower doors are reversible. However, some doors are specially designed for left or right-side installation. Products that are not reversible will have their mounting surface specified within the specification. If you have any questions, please feel free to contact our customer support technicians.

Q
What is a bypass sliding door?

Two glass doors slide around each other for access from the right or left side of the shower space.

Q
Do any of your models have a protective glass coating?

Yes, most of our doors come with a waterproof and anti-fouling blast membrane glass protector to help prevent the build-up of hard water and limescale. Check our product pages to see if waterproofing and antifouling blast membranes are included.

Q
Where can I order replacement parts?

To order replacement parts for your PASGO product, please contact the store where you purchased the product or contact our customer support team, Monday-Friday, 8 am – 6 pm EST, by phone: 1.718.981.7159, or email E-mail support@pasgo.com.

Q
Can I install my shower door?

Yes, you can install your new shower door on your own. You can watch the short video on our product detail page to learn how to install the shower doors... In some cases, replacing your shower door might be a reasonably straightforward process. A person with the right experience might be able to handle a basic shower enclosure installation with an easy-to-install, standard kit.

Q
What size kitchen faucet do I need?

First, you need to address the size issues related to the function. Second, to look balanced, your faucet should be proportional to the sink. A large faucet can visually overwhelm a small sink, and a small faucet might look odd in large sinks and countertop areas.

Q
What do 8 inches spread faucet mean?

There will be 8 inches from the center of the hot water faucet to the center of the cold water faucet. Just like the PASGO faucet model 21003Q, which is an 8-inch faucet.

Q
What is the standard faucet hole size?

What are the standard faucet hole sizes for kitchens and bathrooms? The standard faucet hole size for kitchens and bathrooms is 1 3/8 inches (1.375 inches or 34.925 mm) in diameter unless otherwise stated in the instructions.

Q
How do you know if you need a new kitchen faucet?

5 Signs You Need to Replace Your Kitchen Faucet

  1.There are visible mineral deposits. Mineral deposits can build up inside your faucet, causing it to perform less than optimally.

  2.It's really old.

  3.It's gotten rusty.

  4.I don't like it, I'm going to replace it.

  5.It keeps leaking no matter how many times you try to fix it.

Q
What does a 4 inches center set faucet mean?

The four-inch measurement for a center set faucet refers to the center to center distance between the two furthest mounting holes. Center set faucets to have three mounting holes. Just like the PASGO faucet model 21013Q, which is a 4-inch faucet.

Q
Can I put a single-hole faucet in a three-hole sink?

Of course, you can put our 8-inch Deck Plate first and then install the single-hole faucet so that it will not affect the appearance.

Q
What is UPC approved?

Designated as an American National Standard, the Uniform Plumbing Code (UPC) is a model code developed by the International Association of Plumbing and Mechanical Officials (IAPMO) to govern the installation and inspection of plumbing systems as a means of promoting the public's health, safety, and welfare.

Q
What Are The Different Types Of Bathroom Sink Faucets?

1. Single-hole faucets (i.e. 13201QT)

2. Center set faucets (i.e. 21013Q)

3. Widespread faucets (i.e. 21003Q)

4. Vessel faucets (i.e. 14801HLQ)

Q
What is PASGO’s shower door warranty coverage?

PASGO offers a 10-year limited manufacturer's warranty on all chrome, brushed nickel glass shower doors, enclosures, and bathtub doors. Brushed Gold and Matte Black Doors and Enclosures with 1 Year Limited Manufacturer's Warranty. All acrylic shower bases come with a limited lifetime manufacturer's warranty. Warranty limited to original installation and owner. More information is available on each product page.

Q
What is PASGO’s Faucets warranty coverage?

PASGO offers a 10-year limited manufacturer's warranty on all PASGO faucets.